Cancellation Policy
At A.V. Colour Chem, we understand that customers may need to cancel or modify an order because business or application requirements change. This Cancellation Policy explains the general process for requesting an order cancellation.
Order Cancellation Requests
Customers who wish to cancel an order are requested to contact A.V. Colour Chem as soon as possible after placing the order.
We will review all cancellation requests based on the order status and other applicable circumstances.
If we have not yet processed, prepared, packed, or dispatched an order, we may consider the cancellation request, subject to the order's applicable terms.
Cancellation After Order Processing
Once we have processed, prepared, packed, allocated, or dispatched an order, cancellation may not be possible or may be subject to applicable charges, deductions, or other conditions. The cancellation eligibility may depend on factors such as:
- Order status
- Product availability
- Product type
- Packaging requirements
- Quantity ordered
- Special or specific customer requirements
- Dispatch status
- Special or Custom Requirements
- Orders involving specific product requirements, special quantities, customised packaging, or other customer-specific requirements may be subject to different cancellation conditions.
- Customers should carefully review and confirm their requirements before finalising an order.
Cancellation After Dispatch
Orders already dispatched may not be eligible for cancellation. Contact our team for assistance with these orders.
We will review any concerns about delivered products in accordance with our Return & Refund Policy.
Refund for Cancelled Orders
If we approve a cancellation request and a refund applies, we will inform the customer of the refund amount and any applicable conditions.
We will determine any deductions, charges, or other applicable costs based on the order's status and nature.
How to Request a Cancellation
To request an order cancellation, please contact A.V. Colour Chem using our official contact details and provide:
- Customer name
- Contact details
- Order number or order details
- Product name
- Quantity ordered
- Date of order
- Reason for cancellation, where applicable
- Our team will review the request and communicate the applicable status and next steps.
Contact Us
For cancellation-related queries, please contact:
A.V. Colour Chem
8/2263, Sanghadiyawad, Gopipura, Surat – 395001, Gujarat, India
Phone: +91 9824109599
Email: amishdesai05@gmail.com