Return & Refund Policy
At A.V. Colour Chem, we strive to provide quality chemical and colour-based products along with reliable customer service. We understand that customers may occasionally have concerns regarding an order or product received.
This Return & Refund Policy explains the general process for raising concerns regarding products supplied by us.
Product Verification
Customers are requested to carefully verify the product details and requirements before placing or confirming an order.
Chemical and colour-based products may be selected based on specific application requirements, technical specifications, colour requirements, quantity, or other factors. Customers are therefore encouraged to ensure that the selected product is suitable for their intended application before finalising an order.
Damaged or Incorrect Products
If a customer receives a product that is damaged in transit, incorrect relative to the confirmed order, or has another issue that requires review, the customer should contact A.V. Colour Chem as soon as possible. Customers may be asked to provide:
- Order details
- Product details
- Quantity received
- Photographs or videos of the issue, where applicable
- Packaging details
- Other relevant information required for review
- Our team will review the concern and determine an appropriate resolution based on the issue and applicable order terms.
Product Quality Concerns
If a customer has a concern regarding product quality or performance, they should contact A.V. Colour Chem with complete details of the product and its application.
Because chemical and colour-based products may perform differently depending on application methods, processing conditions, storage, handling, and other external factors, each concern may require individual assessment.
We may ask customers to provide relevant information to help us understand and review the concern.
Returns
We may accept returns only after prior communication and approval from A.V. Colour Chem. Customers should not return products without contacting our team and receiving appropriate instructions. Return eligibility may depend on factors such as:
- Product type
- Product condition
- Packaging condition
- Quantity
- Batch or order details
- Storage and handling conditions
- Reason for return
- Order-specific terms
Products that have been opened, used, altered, improperly stored, damaged after delivery, or otherwise affected after delivery may not be eligible for return, subject to review.
Refunds
If we approve a refund, we will communicate the applicable refund amount and process to the customer.
The refund amount, where applicable, may depend on the nature of the order, product condition, return eligibility, and other relevant circumstances.
We will process approved refunds through the applicable payment method, subject to the payment process and relevant terms.
The time taken for a refund to reflect may vary depending on the payment method and financial institution.
How to Raise a Return or Refund Request
To raise a concern regarding a return or refund, please contact us and provide:
- Customer name
- Contact details
- Order number or order details
- Product name
- Quantity
- Date of delivery
- Description of the issue
- Relevant photographs or videos, where applicable
- Our team will review the request and communicate the next steps.
Contact Us
For return or refund-related queries, please contact:
A.V. Colour Chem
8/2263, Sanghadiyawad, Gopipura, Surat – 395001, Gujarat, India
Phone: +91 9824109599
Email: amishdesai05@gmail.com
Important Note
Return, replacement, or refund eligibility may vary depending on the product, the nature of the concern, the product's condition, order requirements, and the applicable terms agreed to at the time of purchase.